Privacy Notice

1. Information We Collect

Information you provide

We may collect information that you voluntarily provide when you complete a form, request a guide, ask about a property, schedule an appointment, subscribe to communications, or contact us. This information may include:

• Your name, telephone number, email address, and mailing address.
• Property addresses, ownership information, property condition, and other real-estate details.
• Your communication preferences and consent records.
• Messages, call details, appointment information, and other communications with our team.
• Information you choose to provide concerning an inherited property, divorce-related property decision, foreclosure, relocation, or another real-estate transition.

Information collected automatically

When you use our website, we may automatically collect technical information such as your Internet Protocol address, browser type, device information, operating system, referring page, pages visited, approximate location derived from an IP address, and the dates and times of visits. We may collect this information through cookies and similar technologies.

Information from other sources

We may receive property, ownership, mailing-address, public-record, court-record, estate, foreclosure, tax, contact, and related information from public databases, government records, data providers, marketing partners, referral partners, social media platforms, and other lawful sources.

Telephone numbers obtained from public records, data providers, or other third-party sources are not treated as consent to receive marketing text messages. We do not send marketing SMS messages to such numbers unless the individual separately provides the required consent to receive those messages from Jade Crown Properties LLC.

2. How We Use Your Information

We may use personal information to:

• Respond to questions and property inquiries.
• Deliver requested guides, resources, and services.
• Schedule and confirm appointments.
• Evaluate potential real-estate solutions and communicate available options.
• Send marketing communications when the recipient has provided the required consent.
• Maintain consent, preference, and opt-out records.
• Operate, secure, troubleshoot, and improve our website and services.
• Analyze website use and the effectiveness of our communications.
• Prevent fraud, protect our rights, and comply with applicable legal obligations.

3. SMS Communications and Consent

Marketing messages

Marketing messages may include real-estate tips, educational resources, information about our services, free guides, and occasional promotional announcements.

Non-marketing messages

Non-marketing messages may include requested-guide delivery, responses to property inquiries, appointment confirmations and reminders, and other service-related updates.

You will receive only the categories of text messages for which you provided consent. Consent to receive marketing text messages is not a condition of purchasing any goods or services. Message frequency may vary. Message and data rates may apply.

You may reply STOP at any time to opt out of text messages. Reply HELP for assistance or email [email protected]. Wireless carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with third parties.

4. When and With Whom We Share Information

We do not sell personal information. We may disclose limited personal information when reasonably necessary to:

• Work with service providers that support our website, customer communications, scheduling, data storage, analytics, security, and business operations.
• Work with attorneys, title professionals, contractors, transaction coordinators, potential buyers, real-estate professionals, or other transaction participants when appropriate and authorized for a requested service or potential transaction.
• Complete a merger, financing, reorganization, sale of assets, or similar business transfer, subject to appropriate protections.
• Comply with legal process, protect rights or safety, investigate fraud, or enforce our agreements.
• Carry out another purpose that you direct or expressly authorize.

Service providers may use information only to perform services for us or as otherwise permitted by law. SMS opt-in data and consent are subject to the additional non-sharing restrictions stated above.

5. How We Protect Your Information

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These safeguards include limiting access to personal information and using service providers that are expected to maintain appropriate protections.

No method of electronic transmission or storage can be guaranteed to be completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee that unauthorized third parties will never defeat our safeguards or improperly access, use, or disclose information.

6. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to provide services, respond to requests, maintain business and consent records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. When information is no longer needed, we may delete, anonymize, or securely restrict access to it, subject to lawful backup and record-retention requirements.

7. Cookies, Analytics, and Tracking Technologies

We may use cookies, pixels, and similar technologies to operate our website, remember preferences, understand website activity, improve performance, and measure communications or advertising. We may use analytics and advertising service providers for these purposes.

You may adjust your browser settings to reject or remove cookies. Disabling cookies may affect certain website features. Where required, our website will provide additional cookie choices.

8. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, deletion of, or a copy of personal information we maintain about you. You may also have the right to withdraw consent, opt out of certain targeted advertising or sharing, or appeal a decision concerning a privacy request.

To submit a privacy request or appeal, email [email protected]. We may need to verify your identity before completing a request. You will not be discriminated against for exercising an applicable privacy right.

Marketing choices

You may unsubscribe from marketing emails by using the unsubscribe link in the email. You may opt out of SMS messages by replying STOP. Opting out of marketing does not prevent us from responding to a request you initiate or providing service-related communications you separately requested, as permitted by law.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from or market to children under 18. If you believe a child has provided personal information to us, contact us so that we can review and, when appropriate, delete it.

10. Updates to This Notice

We may update this Privacy Notice when our practices, services, or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through another appropriate method.